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FAQ’s

Privacy policy

At [Saint Football] we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website [www.saintfootball.store.] or make a purchase with us.
How We Use Your Information

We use your data to:

  • Process your orders and payments
  • Send order confirmations, updates, and shipping details
  • Improve your shopping experience
  • Send you exclusive offers, discounts, or updates (if you subscribe to our newsletter)
  • Comply with legal or tax obligations

Data Protection

Your information is handled with strict security measures.

We use HTTPS encryption, secure servers, and limited access to ensure your personal data is protected.

Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Object to the processing of your data
  • Withdraw your consent at any time

To exercise these rights, contact us at: divinesaint@gmail.com

Shipping and delivery

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders or any unexpected delay, we’ll notify you by email.

Shipping Time & Estimates

Once shipped, your package will arrive within an estimated 7–10 business days, depending on your location.

In some cases (remote areas, customs, or weather delays), delivery may take a bit longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order weight.

We occasionally offer free shipping promotions, so keep an eye out for those deals.

Tracking Your Order

As soon as your order ships, you’ll receive a confirmation email with a tracking number.

You can use it to check your order status at any time through our website or the carrier’s page.

Lost or Damaged Packages

We are not responsible for lost or stolen packages once they’ve been marked as delivered by the carrier.

If your order arrives damaged, please email us within 48 hours with photos of the item and packaging so we can help resolve the issue.

Refunds and returns

Return Eligibility

You have 7 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • Unworn, unused, and unwashed
  • In the same condition you received it
  • With all original tags and packaging

Unfortunately, we can’t accept returns on sale items, gift cards, or custom pieces.

How to Start a Return

To start a return, contact us at [divines4int@gmail.com] within 7 days of receiving your order.

Please include your order number, reason for return, and photos (if applicable).

If your return is approved, we’ll send you instructions on how and where to ship your item.

Note: You’ll be responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

We currently don’t offer direct exchanges.

If you’d like a different size or color, please return the original item for a refund and place a new order.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note: shipping fees are non-refundable.

Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with photos.

We’ll make it right — either with a replacement or a full refund.

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